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Have a question, found a bug, or just want to say hi? We’re a small team and we read every message.
📬 Email Support
The fastest way to reach us is by email. Whether it’s a technical issue, a feature request, or a general question — drop us a line.
✉️ [email protected]We reply Monday – Friday. Expect a response within 48 hours.
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Frequently Asked Questions
Q Is PlagScan AI affiliated with the original PlagScan or Turnitin?
No. PlagScan AI is an independent, free-to-use tool. We are not affiliated with, endorsed by, or connected to PlagScan GmbH, Turnitin, iThenticate, or any other institutional plagiarism-detection platform. The name describes what our tool does — it scans for plagiarism using AI — and is not a trademark claim.
Q Do you store the text I submit for checking?
No. Text submitted for plagiarism analysis is processed in real time and discarded immediately after your result is returned. We do not store, log, or share the content of your submissions. See our Privacy Policy for full details.
Q What should I contact support about?
Typical support requests include: technical issues with the checker (e.g., results not loading), questions about how our detection works, feedback or feature suggestions, and privacy or data-related enquiries. For general plagiarism-related questions, our FAQ on the homepage may already have the answer.